Resume
2020 - Present
Senior Service Designer
Orange Polska
Warsaw, Poland
Leading projects, process planning.
From team building, research, creating maps and artifacts, through ideation into the final solution. I worked with strategy, OKR, Tone of Voice, omnichannel experience. Strong in workshop facilitation and stakeholders consultations.
Professional skillset
Designing processes
Experience in UI and UX design
Facilitation workshops
Service Design Process
UX Reaserch
Tools: Figma, Sketch | Hotjar, Clarity| Maze, Lookback
Languages
Polish (native)
English (proficient)
Portugese (just starting)
Experience
2022 - 2o24
Senior
Service / UX designer
I joined a small agency to work on User Journey and product development for a key client. My role expanded to seven diverse projects, ranging from NFTs to furniture retail. I was responsible for process management, research planning, and product auditing. I worked closely with stakeholders and owners, facilitating exploratory workshops ("Workshop Zero") to identify client needs and design requirements.
ZIma Design
Remotely
2019 - 2022
Senior
Service Designer
I joined a new team focused on planning and implementing UX changes within the company. We collaborated with stakeholders to manage research and design processes, plan development, and support ongoing projects using our expertise in Service and Product Design.
Orange Polska
Warsaw, Poland
2017 - 2019
SeniorUI/UX designer
I consistently designed digital interfaces across websites, apps, and self-service platforms, adhering to brand guidelines.
My passion centered on creating intuitive dashboards, forms, and multi-step processes that enhanced user navigation and experience.
Orange Polska
Warsaw, Poland
2014 - 2017
UI/UX designer
Accenture Polska
Warsaw, Poland
I collaborated on redesigning an internal platform for a major Polish financial institution, balancing stakeholder needs with user experience. I developed new UI structures using design tools and focused on creating an intuitive consultant interface.
2009 - 2014
Editor, editor-in-chief
Egmont Polska, Digital Platform Veturo.pl; Loomnet sp. z o.o.
Warsaw, Poland
Journalist
Wyborcza.pl, online-portals, magazines
I did manage a few online content platforms from the design through the preparation point into the full launch. Besides editing, my job was recruiting teams and managing writers and the photo base.
Also, as a passion, I managed interviews, reportages, stories and copywriting.
I loved that job, but in time it was a choice between salary and integrity.
Warsaw, Poland
Education
2019-2020
SWPS
Advanced Service Design Course
Warsaw, Poland
In-depth Service Design course based on real cases. My team worked with a family cordage shop (156 years old), looking for an effective way to digitise a traditional family business. Using service design methodology, we moved from research through prototypes to developing a holistic solution.
I completed my studies in April 2021 with a Product Discovery Practitioner Certificate (PDP)
2012 - 2014
My Works - design studio
I was given tasks about graphic design, web design, and concept sketches. In time I was designated to prepare visualisation for a portal about tourism and managed its development process (including content design).
Internship
Warsaw, Poland
2012 - 2015
WWW Academy
Newly created (at the time) beginner course containing designing for print and basics of Photoshop.
DTP and online Graphics Course
Warsaw, Poland
2012 - 2015
UNIVERSITY OF WARSAW
As my passion for telling stories, history study was my compromise between humanism and journalism. I specialise in Christianity in India, Church history and cultural changes. Unquestionable asset from that time is my fact-checking and research skills.
Master's degree in History
Warsaw, Poland
Certificates / Courses
Umami Strategy
by Aga Szóstek, Sept 2021
Facilitation in practice,
High5, June 2021
Product Discovery Practitioner
Certificate (PDP), Apr 2021
UX PM, 1, 2 and 3 level
Symetria, 2017-2018
WCAG by Widzialni
Widzialni foundation, 2017
Advanced Service Blueprinting
London Design School, 2022